THE CABELLO ROOM

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Our primary focus is to create exceptional hair experiences, build meaningful relationships with our clients, and leave you feeling beautiful, confident, and empowered. To help us maintain this high standard of service, we have implemented these policies to protect both our team and our business. These measures are necessary to ensure a safe environment for staff, minimise no-shows and last-minute cancellations, and keep the salon running smoothly. Although the deposit does not fully cover the cost of our time, it serves as a partial safeguard to sustain our operations.

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We kindly ask that you do not proceed with booking if you disagree with these policies. If you choose to continue, you acknowledge that you have read and understood our terms. Misunderstandings will not be considered grounds for exceptions. Our policies apply fairly and equally to all clients. We do not tolerate abusive behaviour, and any attempt to contest these terms after booking will result in the policies being upheld without exceptions.

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Key Policies and Agreements:

• We require non-refundable deposits from all clients for all services.

• Appointments cannot be cancelled or rescheduled within 48 hours without incurring a cancellation fee.

• Clients are responsible for managing their appointments online to prevent any miscommunication.
   

By proceeding with a booking, you agree to the following:
 

1. Non-Refundable Deposits:

   • Deposits are strictly non-refundable.

   • If you cancel more than 48 hours before your appointment, your deposit will be credited to your account for future use.

   • If you cancel within 48 hours of your appointment, the deposit will be forfeited.

   • If you reduce the duration of your appointment within 48 hours, it will be treated as a cancellation for the cancelled portion, and the associated fees will apply.

   • This policy applies to all clients equally, without exception.

2. Communication & Notifications:

   • We send confirmation emails at the time of booking, reminders one week before your appointment, and a text notification 48 hours prior to your service.

   • It is your responsibility to read all emails from The Cabello Room, including the detailed information provided at the bottom of each message to help you prepare for your appointment.

   • Staff are not authorised to “automatically” book future appointments without your consent. You will receive an immediate email confirmation for any new appointment, followed by a reminder one week before and a final text 48 hours prior.

   • If you do not receive these communications, please contact us to confirm your booking.

3. Payment Authorisation:

   • By booking an appointment, you agree that we may securely store your card details (only the last four digits are visible for your security).

   • Should you no-show, arrive late, or alter your appointment to a shorter service within the 48-hour window, we reserve the right to charge your card for any applicable fees, including for consultations.

   • This policy is designed to ensure fairness and cover the costs associated with late cancellations or changes.

4. Appointment Management:

   • All changes or cancellations must be made online by the client. Staff do not alter appointments without prior approval from the client.

   • Failure to adhere to these procedures may result in additional fees or the loss of deposits.

   • If you are late, we may need to reduce the service duration while still charging the full price of the original booking.

   • Same-day cancellations or no-shows will be charged the full service amount. Repeat no-shows will require full upfront payment to secure future bookings.

5. Satisfaction & Service Adjustments:

   • If you are dissatisfied with your service, you must notify us within 10 days of your appointment so that we can provide a complimentary correction.

   • Beyond this period, we are unable to offer free adjustments.

6. Policy Updates:

   • We may update our policies from time to time.

   • Changes will be reflected at the bottom of our emails or may require a new consultation form for major adjustments.

   • By booking a new appointment, you agree to any updated policies.

7. Personal Belongings:

   • We are not liable for any personal property brought into the salon.

   • Protective capes and towels are used to safeguard clothing, but clients are responsible for ensuring their personal items are secure.

   • Please avoid wearing valuable or irreplaceable clothing to appointments.

8. Pricing & Consultations:

   • All prices listed online are starting prices and subject to change.

   • For a precise quote, we encourage you to book a complimentary consultation before your appointment.

   • Clients on a tight budget should request a quote in advance to avoid surprises.

9. Guests & Children:

   • To maintain a calm, professional environment, we ask that you do not bring accompanying guests or children.

   • Babies in strollers are welcome. Please let us know in advance so we can arrange a comfortable space for you.

10. Contacting the Salon:

• The Cabello Room is a text-only salon to allow our team to dedicate more time to clients and minimise miscommunication.

• If you have any questions or need to make changes, please send us a text.

• For urgent issues, leave a voicemail and we will return your call as soon as possible.
   

Acknowledgement & Compliance:
By proceeding with a booking, you confirm that you have read, understood, and agreed to all terms outlined in this policy. Any failure to adhere to these policies may result in additional fees or a refusal of service. Thank you for respecting our policies and helping us maintain the highest standard of care for all clients.