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SILLY SEASON IS HERE

Reminder for all upcoming Dec appointments 

 

We just giving everyone a reminder that we take deposits earlier at xmas time due to high demand. Services without deposits risk being double booked

We kindly ask you find sufficient parking and arrive 5 min early to your appointment otherwise late fees apply. Best parking is lawn bowls, RSL or judges rooftop or Westfield. Leave enough time to find all day parking to avoid moving cars during app so we can service you and you can relax

Please be patient with staff during busy period and expect appointments can take a little longer during this period

Please, no accompanying guests, this includes children. Babies in strollers are welcome but just keep in mind it will be extremely busy so not a lot of room.

You agree to our policy listed below

Thankyou, can’t wait to service you! xx

The Cabello Room 

PRIVACY POLICY

All we want to do is create amazing hair, create amazing relationships with our clients and leave you feeling amazing, beautiful and confident. As a business we hope you can understand these policies create a safe environment for our staff and keep the company afloat, protect the salon from no shows and last-minute cancellations where we are unable to fill this gap. Please respect that this deposit does not fully cover the costs of our time but is in place to help in some manner to keep our business afloat in the unfortunate circumstances

We kindly ask you to not to continue to proceed with booking if you don’t agree with deposit. If you have misread this, we are not liable and will not tolerate being attacked, abuse or exceptions. Policy applies fairly and equally to every person.  We secure non-refundable deposits for ALL clients and services. Strictly no cancellations or reschedules within 48hours of appointment time without incurring a cancellation fee. All appointments are to be managed by client online to avoid miscommunication.

 

You agree to the following:
- You understand that non-refundable deposits mean we cannot refund (which means: give you back) any deposits including auto-deposits for in-salon re-bookings and if you cancel prior to the 48hours it will be added as credit on your account
- You understand that if you cancel in the 48hours you will lose your deposit and this rule applies to all clients equally under all circumstances. 
- You will read all emails from The Cabello Room including the bottom end of the email which will prepare you for your service. 
- You understand that whenever a new appointment is made in person or online, we send you emails regarding this and that if we do not have a deposit on file, we will take one closer to the appointment automatically from card on file which is a non-refundable deposit. 
- You understand that staff cannot "automatically" book you a future appointment without your consent and that an automated email is sent to you immediately once any new appointments are made, then we send you another one a week before and then text message 48 hours before.
- You understand that we send emails when appointment is made, 1 week before appointment is due and a text 48 hours before service.
- You agree for us to have your card details on file (we can only view last 4 digits for your security) and as necessary, we will deduct a fee from your card automatically for deposits regarding future appointments or if our salon policy is not followed. You agree to, for example; if you no-show, arrive late, or alter your appointment service to a smaller duration within 48 hours you will be required to pay an additional fee to cover costs, including for consultations. 
- You understand that our policy is equal and fair for everyone and no exceptions due to misunderstandings or issues risen on your end will occur.
- You agree to not attack staff regarding this policy if you have proceeded to book an appointment. 
- You agree that you will read the end of every email we send with all the details to prepare you for the appointment 
- You understand that if you are unhappy with your hair you will need to inform us within 10 days of service for us to provide a complimentary service.
- You understand that if any of these policies are not respected we will unfortunately be unable to service you
- You understand that we may alter policy and this will be added in your emails at the bottom or major changes will mean a new consult form.
- You understand that all changes and appointment amendments need to be implemented by yourself online and staff do not alter any appointments without contacting you first. 

- You understand that we are not liable for any property you bring into the salon.

- You understand that capes can only protect a clients  property to a certain degree, and if a client removes their hands from out under the cape, slides down at basin or walks or moves around a lot that this can cause exposure from chemicals to clothing. We do our best to add towels under the cape, we ensure everything is dry and completely covered and constantly monitor clients to ensure they remain covered but unfortunatley cannot supervise this all the time. We kindly ask that you do not wear important clothing as we cannot be liable for this.
- You understand that all prices listed online are starting prices and subject to change and if you need an exact quote or on a tight budget you can visit salon for complimentary consult which will be booked online.

- You understand if you are late to your appointment we will be unable to service you, or have to shorten your service whilst still being charged for original service you were booked in for 1. If you cancel on the day we will charge full service amount  2. If you no show we will charge full service amount and you will be unable to book without a full payment made upfront 

- You understand that we kindly ask for no accompanying guest including children. Babies secured in stroller are welcome (feel free to let us know prior and we will aim to leave you the spot with the most room for your comfort)
- You understand we are a text only salon which allows us to spend more time with our clients in salon and prevent any miscommunications. If you are looking for an appointment not available online, flick us a text. If your ringing to be late to your appointment i know this can be inconvenient when driving but just shoot us a voicemail and we call you back to check you're all good :)


Thank you for being understanding of our policy, if you have any questions regarding the policy don't hesitate to contact us! xx.

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